Store Policies

Shipping Policy

Estimated shipping delivery times (after order fulfillment):

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

 International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

 If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at authorwannmo@gmail.com noting your order number. We’ll see what can be done.

 

Returns policy

 Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 7 days of receipt!

Wrong size

 If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.Please pay attention to sizing chart to ensure you order the correct size. Ladies’ products do run small. Please order appropriately.

Limited Exchange Only  

If you’d like a different size, get in touch with us at authorwannmo@gmail.com and we’ll let you know what your next steps are. We will not be held responsible for buyer’s remorse and unfortunately cannot accept returns.